FAQs

• Which account services (i.e. electronic account access, electronic correspondence, Auto Debit or web payments) will I need to sign up for through MOHELA if I had them at my previous servicer?

  Here are details about signing up for specific account services. Contact MOHELA at 888.866.4352 if you have questions about signing up for our account services.

  • Auto Debit: If you were signed up for Automatic Payment Withdrawals through your previous servicer, there is no need to re-apply. If your payment was scheduled to be withdrawn, we do not anticipate an interruption. Please allow 3-4 business days from the day you receive your transfer notification letter for all of your billing and Auto Debit information to be available on our website. If you are actively on Auto Debit and you make additional payments, Auto Debit will continue for the full payment amount. If you would like to suspend Auto Debit once your account is transferred to MOHELA, please contact us directly.
  • Electronic Correspondence: Sign up for Paperless with MOHELA. Enjoy the convenience of electronic MOHELA communications including viewing your bills and important documents on our secure website.
  • Online Bill Pay: Create an online account to schedule payments. You may make one-time payments by scheduling the payment amount and date to post your payment.
  • Notifications: Sign up for notifications (payment reminders, payment receipt notices and text messages if you forget to make a payment)
  • Military Benefits: If you are a member of the military, there are special benefits and repayment options available for your loans. Contact our team of Servicemember and Veteran Liaisons at 855.278.3619 or MilitaryVIP@mohela.com for more information about the benefits from the U.S. Department of Education and the U.S. Department of Defense.

We look forward to providing you with excellent service. If you have questions about MOHELA as your new servicer, we’re here to help!